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We know that our competitive advantage lies not only in matching or surpassing what our competitors do, but also by discovering what our customers want and striving to exceed those expectations.
At RONCO, we believe it’s not just about being better than our competitors, it’s about being better than we were yesterday. It’s about constantly striving to understand what our customers need and want, and finding ways to deliver it. Working together, learning from each other. It’s about delivering maximum quality and value at every step of our business— from the manufacture of raw materials, to delivery through our distribution channels. Our value comes from bringing our customers the best safety products on the market.
Our authorized distributors are committed to supporting our goals as safety specialists. They share our goal for long-term market leadership, they help us innovate new products, and they partner with us to deliver on our business goals and opportunities
Our product development team is continually focused on adopting new technology trends and ideas to enhance our products and meet our customers’ evolving protection needs. We have also made significant internal investments in technology to help us better manage information about our customers and their orders, and to improve information flow between our core business units.
Helping our customers reduce costs is a key focus for our sales and product managers. As skilled experts in industry trends and regulatory requirements, they will work with you to analyze your product lines, and can recommend solutions to reduce SKUs and inventory costs. And they provide valuable support at all stages of the process, from buying to post-sales activities
Each product we sell undergoes strict quality inspection throughout production, pre-shipment, receipt and release, and it must comply fully with our rigorous specifications. For product shipments made directly to our customers, our quality department coordinates that same exacting inspection by our representatives across Canada.
RONCO is a leader in supply chain management processes. Flow of goods to our customers is managed by our sophisticated team of logistics specialists, who are accountable for ensuring our customers are delighted with our service. That includes responding to constant changes in economic conditions and demand forecasts, calculating risk scenarios, and implementing contingency plans whenever needed in order to guarantee the highest level of quality and satisfaction for our customers.
While we at RONCO are proud of our Canadian roots, we are also proud of the high-quality products we produce at state-of-the-art manufacturing facilities in China, Malaysia, Bangladesh, Thailand and more. Our local teams of quality assurance inspectors at these facilities are dedicated to ensuring RONCO’s values and standards for product quality, competitiveness, efficiency and employment standards are enforced with the same commitment and rigour as our local operations in Canada.